"We care about your personal data and are committed to ensuring its confidentiality and security."

Personal Information We Collect:

Friends Limousine is committed to protecting the privacy of individuals using its products and services. The purpose of Friends Limousine's data protection policy is to inform you, as a visitor to the Friends Limousine website or a user of Friends Limousine services, about the types of information we may collect about you when you use our services, how we use that information, who we disclose it to, and the choices available to you regarding our use of your data.

This privacy policy applies to Friends Limousine services, including our websites and other services that include this policy (although we refer to Friends Limousine only for ease of reading this policy). Other Friends Limousine products and services may have their own privacy policies, which may be reviewed when you use those services.

As a customer or visitor to the website, your relationship as a customer is primarily handled by Friends Limousine, which is primarily responsible for ensuring that all affected Friends Limousine companies handle personal data in accordance with the privacy policy and applicable data protection laws. Other members of the Friends Limousine group may participate in processing your personal data as appropriate.

If you have any concerns about how we process your data or if you wish to opt out of direct marketing, please contact us via email at customercare@friendslimousine.com

We collect and process your personal data when you book our services and visit our websites.

When You Book a Trip or Become a Passenger on One of Our Trips:

Friends Limousine stores your personal information if you provide it to us, for example, during registration or contractual transactions (such as booking a service), which includes:

- Your name, gender, and date of birth

- Your home address, email address, and phone number

- Your payment and delivery details, including billing and delivery addresses, credit card details, and the places from which you made purchases

- Your booking details, including departure and arrival locations, and your travel dates

Special Notice Regarding Sensitive Data:

Please be aware that if you provide health-related information, such as information about your health condition or your need for wheelchair service, this health-related data is used to provide the relevant services to you. This data is used by us and stored in our system as part of your passenger data. We also provide this data to our service providers.

When You Use Our Website:

We analyze traffic on our website to understand our customers' needs, rely on it to protect our site against attacks, and continuously improve our site. For this reason, we store your internet service provider's IP address and other user-specific information such as screen quality and the operating system used as standard information. The IP address is not linked to a specific individual.

Data from individual users on our website is stored to analyze errors. We also use cookies to track visitor preferences and improve the design of our websites accordingly.

Use of Website Analytics Tools:

Friends Limousine implements measurements on Friends Limousine websites using the website analytics tool (Google Analytics). Cookies are used for measurement, and login data is collected in an anonymous format so that it is not linked to a user. Specifically, this is done by anonymizing the IP address. Only authorized individuals have access to this data.

Integration of Social Media:

We have implemented social network/social media features in many places on our websites and mobile applications, which include:

- Links to Friends Limousine websites on social networks

- "Like" or "Share" buttons

- Embedded content such as videos

This embedded content may be used by the providers mentioned above to identify you, as well as the source of the visit and how you use the Friends Limousine websites. This may occur under certain circumstances during your visit to our websites.

When using recommendation features, the relevant Friends Limousine website link is sent to the social network you selected. Several networks immediately complete the link in excerpts of content provided by Friends Limousine. With many social networks, you are asked to confirm before saving or forwarding it.

We have supplemented social media tools from the following providers on our websites:

- Google (Privacy Policy)

- Facebook (Privacy Policy)

- Twitter (Privacy Policy)

- YouTube (Privacy Policy)

- Instagram (Privacy Policy)

- LinkedIn (Privacy Policy)

Please note that compliance with applicable data protection law remains primarily with these providers, and Friends Limousine has limited knowledge or influence over how social networks handle the information they obtain through their services. For more information on how these providers process personal data and your rights and choices in this regard, we refer to the privacy notices of these entities.

Why Do We Collect and Use Your Personal Data?

We collect and use your data primarily to enable you to book and purchase a service from us, and for us to provide personalized services. We also use your data for Friends Limousine's general business purposes, which include market research, marketing, compliance, fraud prevention, and enhancing customer satisfaction and loyalty.

The legal basis for Friends Limousine's processing of your personal data revolves around fulfilling our contracts with you (Article 6(1)(b) of the General Data Protection Regulation) and compliance with applicable law (Article 6(1)(c) of the General Data Protection Regulation) and our legitimate interests (Article 6(1)(f) of the General Data Protection Regulation). Our legitimate interests include ensuring the safety of our trips, services, and websites, sharing data with the Friends Limousine group when a separate legal entity of this group collaborates, as well as preventing fraud and other harm to us and others.

Below, we explain in more detail the purposes of our data processing.

When You Book a Trip or Become a Passenger:

We use your personal data for the following:

- For you to book and purchase tickets, and for us to provide the requested services

- For market research, creating customer loyalty, and marketing our products and services to you

- To handle customer requests and complaints

When You Use Our Website:

We process your data to make our websites available to you. We also use mobile analytics tools to better understand the functionality of our mobile applications. These tools may record information about your usage, including how often you use the application, events that occur within the application, and where the application was downloaded from.

Based on your use of the services and the type of personal data, we will share your data within the Friends Limousine group and with third-party service providers.

Data Recipients:

Data recipients of your personal data may include the following, depending on the circumstances. Please note that all data you provide during booking may be subject to transfer. For more details or to file complaints or access data, please do not hesitate to contact us at phone number: 201556619719 (local rates in Egypt).

How Long Do We Store Your Personal Data?

Friends Limousine is committed to storing your personal data for no longer than necessary for the purpose for which it was collected. For example, if you book a trip with us, we will retain the relevant information about your booking so that we can fulfill the travel arrangements you made. After that, we will retain the information for a period that allows us to handle any complaints, inquiries, or concerns regarding the booking or respond to them. Furthermore, we store personal data in accordance with the retention period imposed by applicable laws and regulations.

Each retention period depends on the purpose for which we process the data, taking into account regulations that impose specific retention periods for certain categories of data. We will actively review the information we hold and securely delete it when there is no longer a legal, business, or customer need to retain it.

Your Rights:

Data Subject Rights:

In connection with Friends Limousine's processing of your personal data, you may have specific rights under the European Union's General Data Protection Regulation. The explanation below applies to you only if the General Data Protection Regulation applies to you and the relevant data processing activity.

You have the right to request more information from us about how we process your personal data, obtain a copy of your personal data, correct your personal data, delete or restrict (stop any active processing) your personal data, obtain the personal data you provide to us for a contract or with your consent in a structured, machine-readable format, and request that we share this data with another controller if the sharing mechanism is available.

Additionally, you can object to the processing of your personal data in some circumstances (specifically when we do not need to process the data to meet contractual or other legal requirements, or when we use the data for direct marketing).

These rights may be limited, as is the case, for example, if fulfilling your request would reveal personal data about another person or your request to delete information that we are required by law to retain or that is compelling for our legitimate interests to keep. To exercise any of these rights, you can contact us or our data protection representative using the details provided at the beginning of this policy. If you have any unresolved concerns, and if the General Data Protection Regulation applies to you, you have the right to file a complaint with the European Data Protection Supervisor where you live or work or where you believe a violation has occurred.

Your Rights to Withdraw Consent:

When you give us consent, we may send you direct marketing materials related to our relevant products and services or other products and services provided by us or our carefully selected partners. In other cases where we ask for your consent, we use the data for the purpose we explain at that time.

When we rely on your consent, you can always withdraw that consent, although we may have other legal grounds for processing your data for other purposes. In some cases, we can send you direct marketing materials without your consent where we rely on our legitimate interests. You have the absolute freedom to opt-out of direct marketing or limit the data we use for direct marketing at any time. You can do this by following the instructions in the message sent. You can also change your preferences at any time in.

Cookies:

The website uses cookies to help personalize your online experience. By accessing Friends Limousine, you agreed to use the required cookies.

A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you and can only be read by a web server in the domain that issued the cookie to you.

We may use cookies to collect, store, and track information for statistical or marketing purposes to operate our website. You have the ability to accept or decline optional Cookies. There are some required Cookies that are necessary for the operation of our website. These cookies do not require your consent as they always work. Please keep in mind that by accepting required Cookies, you also accept third-party Cookies, which might be used via third-party provided services if you use such services on our website, for example, a video display window provided by third parties and integrated into our website.

License:

Unless otherwise stated, Friends Limousine and/or its licensors own the intellectual property rights for all material on Friends Limousine. All intellectual property rights are reserved. You may access this from Friends Limousine for your own personal use subjected to restrictions set in these terms and conditions.

You must not:

Copy or republish material from Friends Limousine

Sell, rent, or sub-license material from Friends Limousine

Reproduce, duplicate or copy material from Friends Limousine

Redistribute content from Friends Limousine

This Agreement shall begin on the date hereof.

Parts of this website offer users an opportunity to post and exchange opinions and information in certain areas of the website. Friends Limousine does not filter, edit, publish or review Comments before their presence on the website. Comments do not reflect the views and opinions of Friends Limousine, its agents, and/or affiliates. Comments reflect the views and opinions of the person who posts their views and opinions. To the extent permitted by applicable laws, Friends Limousine shall not be liable for the Comments or any liability, damages, or expenses caused and/or suffered as a result of any use of and/or posting of and/or appearance of the Comments on this website.

Friends Limousine reserves the right to monitor all Comments and remove any Comments that can be considered inappropriate, offensive, or causes breach of these Terms and Conditions.

You warrant and represent that:

You are entitled to post the Comments on our website and have all necessary licenses and consents to do so;

The Comments do not invade any intellectual property right, including without limitation copyright, patent, or trademark of any third party;

The Comments do not contain any defamatory, libelous, offensive, indecent, or otherwise unlawful material, which is an invasion of privacy.

The Comments will not be used to solicit or promote business or custom or present commercial activities or unlawful activity.

You hereby grant Friends Limousine a non-exclusive license to use, reproduce, edit and authorize others to use, reproduce and edit any of your Comments in any and all forms, formats, or media.

Hyperlinking to our Content:

The following organizations may link to our Website without prior written approval:

Government agencies;

Search engines;

News organizations;

Online directory distributors may link to our Website in the same manner as they hyperlink to the Websites of other listed businesses; and

System-wide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our Web site.

These organizations may link to our home page, to publications, or to other Website information so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement, or approval of the linking party and its products and/or services; and (c) fits within the context of the linking party's site.

We may consider and approve other link requests from the following types of organizations:

Commonly-known consumer and/or business information sources;

Dot.com community sites;

Associations or other groups representing charities;

Online directory distributors;

Internet portals;

Accounting, law, and consulting firms; and

Educational institutions and trade associations.

We will approve link requests from these organizations if we decide that: (a) the link would not make us look unfavorably to ourselves or to our accredited businesses; (b) the organization does not have any negative records with us; (c) the benefit to us from the visibility of the hyperlink compensates the absence of Friends Limousine; and (d) the link is in the context of general resource information.

These organizations may link to our home page so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement, or approval of the linking party and its products or services; and (c) fits within the context of the linking party's site.

If you are one of the organizations listed in paragraph 2 above and are interested in linking to our website, you must inform us by sending an e-mail to Friends Limousine. Please include your name, your organization name, contact information as well as the URL of your site, a list of any URLs from which you intend to link to our Website, and a list of the URLs on our site to which you would like to link. Wait 2-3 weeks for a response.

Approved organizations may hyperlink to our Website as follows:

By use of our corporate name; or

By use of the uniform resource locator being linked to; or

Using any other description of our Website being linked to that makes sense within the context and format of content on the linking party's site.

No use of Friends Limousine's logo or other artwork will be allowed for linking absent a trademark license agreement.

Content Liability:

We shall not be held responsible for any content that appears on your Website. You agree to protect and defend us against all claims that are raised on your Website. No link(s) should appear on any Website that may be interpreted as libelous, obscene, or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.

Reservation of Rights:

We reserve the right to request that you remove all links or any particular link to our Website. You approve to immediately remove all links to our Website upon request. We also reserve the right to amend these terms and conditions and its linking policy at any time. By continuously linking to our Website, you agree to be bound to and follow these linking terms and conditions.

Removal of links from our website:

If you find any link on our Website that is offensive for any reason, you are free to contact and inform us at any moment. We will consider requests to remove links, but we are not obligated to or so or to respond to you directly.

We do not ensure that the information on this website is correct. We do not warrant its completeness or accuracy, nor do we promise to ensure that the website remains available or that the material on the website is kept up to date.

Disclaimer:

To the maximum extent permitted by applicable law, we exclude all representations, warranties, and conditions relating to our website and the use of this website. Nothing in this disclaimer will:

Limit or exclude our or your liability for death or personal injury;

Limit or exclude our or your liability for fraud or fraudulent misrepresentation;

Limit any of our or your liabilities in any way that is not permitted under applicable law; or

Exclude any of our or your liabilities that may not be excluded under applicable law.

The limitations and prohibitions of liability set in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer, including liabilities arising in contract, in tort, and for breach of statutory duty.

As long as the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.

Privacy Policy